Refund & Cancellation Policy

Last updated: 10 July 2026

We want you to be satisfied with BotWitness. This policy explains how cancellations and refunds work for each type of purchase. It forms part of our Terms of Service.

Monitoring subscriptions

• You can cancel at any time from the Billing section of your dashboard. Cancellation stops future renewals; you keep full access until the end of the billing period you have already paid for.
• Because you retain access for the remainder of the period, monthly subscription fees are generally non-refundable for the current period.
• If you were charged after cancelling, or believe you were billed in error, contact us within 14 days and we will investigate and refund any incorrect charge.

Certificate credits (one-time purchases)

• Unused certificate credits can be refunded within 14 days of purchase, just ask.
• Once a credit has been spent to generate a Certificate of Capture, that credit has been used and is non-refundable, because the record and signed document have been produced and delivered.

How to request a refund

Email [email protected] from the address on your account, telling us what you would like refunded and why. We aim to respond within a few business days. Approved refunds are returned to your original payment method through Stripe; the time for the funds to appear depends on your bank or card issuer.

Exceptional cases

If the Service was materially unavailable or did not work as described for reasons within our control, contact us, we will make it right, which may include a credit or refund even where this policy would not otherwise require one.

Contact

Questions about billing, cancellations, or refunds? Email [email protected].